Advanced Technical Service - Remote Setup

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$15.00 each
Advanced Technical Service - Remote Setup

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Disclaimer:  Advanced Technical Service is for users who want to pay to have someone else remote access to their computer and setup everything.  Free technical support is always provided via IRC, forums and email.

Time Block: Up to 30 Minutes or 60 Minutes per task depending on package purchased*

*If the complexity of your task takes longer than the time block allows, the technician working on your case will ask for you to purchase additional time before the task will be completed.  Any minutes remaining at the completion of a task cannot be banked or transferred to another task.

Description:  Once a block of time has been purchased you should create a support ticket by logging in and navigating to My Account --> My Support Tickets --> Submit Ticket.  Please provide the following information:

  1. PayPal Transaction ID
  2. PayPal Item Name
  3. Your preferred time and date. Please understand that we attempt to answer your support ticket within 48 hours, but that responses may be delayed during heavy support times.  We will work with you and appreciate your patience and understanding in finding a time that works for both of us.
  4. The task that you would like assistance with.

When we are ready to start work on your task, we will update your support ticket and request that you join Ventrilo for voice communication.

Popular Tasks:

  1. Setting up ISBoxer to launch multiple gaming sessions with each session using it's own virtualized settings file.
  2. Installing and configuring ISXEQ2, ISXBJ, and/or ISXOgre. NOTE: This does not include making OgreBot profiles.
  3. One-on-one lessons on how to use ISBoxer, ISXBJ, or ISXOgre products.  Includes both basic and advanced tasks.


  1. Teamviewer must be installed on your computer.
  2. Ventrilo is preferred for voice communication.

Hours of Operation:

Technical service hours will occur from 5:00 PM EST to 11:00 PM EST Monday to Friday.  If these hours do not work for you, we can arrange a special time for you.

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